The refund rule is simple: you never pay for a failure.
Failed generations
If a generation fails for any reason (including the provider's content review), the credits return to your account automatically. No claim needed.
Unused credits
Purchased credits don't expire, so unused credits stay yours. If you want a cash refund for a recent, substantially unused pack, write to us and we'll work it out fairly.
How to ask
Email the address in the footer with your account email and order ID; we answer within a few business days.